Privacy Policy

Last updated: October 2025

SeenSync (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you use our website and services at seensync.com.

1. Information We Collect

We collect and process the following categories of personal data:

• Account information: email address, username, and password (stored securely and encrypted).
• Connected service data: authorization tokens and the limited data required from Plex and Pogdesign to perform synchronization (e.g., watched-episode events).
• Payment information: handled securely by Stripe; we do not store full payment details on our servers.
• Usage data: basic analytics, performance metrics, and error logs to improve the service.

2. How We Use Your Information

We use the data we collect to:

• Provide and maintain the SeenSync service;
• Sync watched episodes between Plex and Pogdesign;
• Manage subscriptions, payments, and billing;
• Communicate important account or service updates;
• Improve user experience and platform reliability.

3. Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:

• Contractual necessity: processing required to provide our service and manage subscriptions;
• Legitimate interests: improving and securing our platform, subject to your rights and freedoms;
• Consent: where required for optional features or communications.

4. Data Sharing and Third Parties

We only share data with trusted third parties essential to operating SeenSync, including:

• Stripe — for payment processing;
• Plex and Pogdesign — for API access and synchronization;
• Other service providers for hosting, analytics, and email delivery as necessary.

All third parties are required to handle your data in compliance with GDPR and other applicable data protection standards.

5. Data Storage and Transfers

Your personal data may be stored or processed on servers located in the United States or other countries outside the European Union.

When personal data is transferred outside the EU, we ensure that it remains protected through appropriate safeguards, including:

• The EU–US Data Privacy Framework, where applicable;
• Standard Contractual Clauses (SCCs) approved by the European Commission;
• Other lawful transfer mechanisms recognized under GDPR.

We also apply technical and organizational measures to protect your data from unauthorized access, loss, or misuse—regardless of where it is processed.

6. Data Retention

We retain your personal data for as long as your SeenSync account remains active. Once deleted, your account data will be removed within a reasonable timeframe, except where retention is required for legal, tax, or accounting purposes.

7. Your Rights

Under the GDPR, you have the right to:

• Access, correct, or delete your personal data;
• Restrict or object to certain processing;
• Withdraw consent where processing is based on consent;
• Request a copy of your data in a portable format;
• File a complaint with your local data protection authority.

To exercise any of these rights, please contact us at [email protected]. We will respond promptly in accordance with applicable law.

8. Cookies

SeenSync uses cookies and similar technologies for essential site functionality and analytics. You can manage cookie preferences through your browser settings or through any cookie banner available on our site.

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure connections (HTTPS), and limited access controls.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at this page, with the revised “Last updated” date shown above.

11. Contact

For privacy inquiries or to exercise your data rights, please contact:
Email: [email protected]
Website: https://seensync.com